Help  |  Frequently Asked Questions

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Products & Prices

Are all products on Faisal Fabrics original and genuine?

Yes, we are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure this: any seller found to be selling non-genuine prodcts is immediately delisted from Faisal Fabrics.

Please send us an email on [email protected] if you think a product listed on our website does not fulfill these standards.

Are all products on Faisal Fabrics new and unused?

Yes, Faisal Fabrics only offers 100% new and unused products.

Please send us an email on [email protected] if you think a product listed on our website that does not meet these criteria.

Where can I find more detailed information about a product?

Information regarding your product are described in the ‘Key Features’ section at the top of the product page. More detailed information can be found on the ‘Description’ and ‘Additional Information’ tabs on the product pages.

Are there any hidden costs or charges if I order from Faisal Fabrics?

There are no hidden costs or charges when you order from Faisal Fabrics. All costs are 100% visible at the end of the checkout process.

Are the prices on Faisal Fabrics negotiable?

Prices on Faisal Fabrics are not negotiable. Faisal Fabrics has thousands of Brands & sellers which offer you the best prices and deals.

Why do I see different prices for the same product?

Some of our products are offered by different sellers. That allows you to chose your prefered offer.

Order

Do I need an account to shop on Faisal Fabrics?

Having a Faisal Fabrics account helps us to make your shopping experience fast, secure and convenient. You can create your own Faisal Fabrics account or simply use your Facebook login.
Click here to create your account now

How can I track my order?

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We will send you regular updates about the status of your order via emails. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number on FaisalFabrics.pk/track/

How quickly can I get my order?

We do our best to get your orders delivered by the date listed on the product page. We also offer a premium delivery service for selected brands called Faisal Fabrics Express. Faisal fabrics Express products are delivered within 24 hours in Lahore and Islamabad, and within 48 hours in Karachi. 

Why are my items shipped separately?

Items sourced from different sellers are often shipped separately to make sure that there is no delay in fulfillment of your order. Rest assured that you will get all your items within the delivery period mentioned on the product pages of those items.

What are the shipping charges?

Shipping charges are the costs undertaken by Faisal Fabrics and our logistics partners to bring your ordered item to your doorstep. It cost Rs.150 per order

How do I cancel my order?
  • If your order is not yet on its way to you, you can simply cancel your order by getting in touch with our Customer Support Team. You can reach our team under [email protected] or you can call us under +923333142222 (12pm – 07pm).
  • If your order is already on its way to you or if you have already received your order, you may be able to return your product (See our Return policy for detailed information).
My order is delayed. What should I do?

We are sorry that your order is delayed. You can follow its progress by entering your tracking number on FaisalFabrics.pk/track/. If the status has not changed in a while, please get in touch with our Customer Support Team. You can reach our team at [email protected]  or you can call us under +923333142222 (12pm – 07pm).

Why am I having trouble placing products in the cart?

If you are having trouble placing products in your cart, please make sure that you have made all relevant size and color selections. If you still have problems, this may mean that the item you are trying to buy is sold out. Please get in touch with our Customer Support Team. You can reach our team at [email protected]  or you can call us under +923333142222 (12pm – 07pm).

I haven't received the invoice for my order.

A hard copy of the invoice should always be sent along with your order. If you have not received an invoice, please get in touch with us and we will send you a copy of your invoice. You can reach our team at [email protected]  or you can call us under +923333142222 (12pm – 07pm).

My payment was processed successfully but I didn't get any order confirmation. What should I do?

Please get in touch with us so we can look into the matter. You can reach our team at [email protected]  or you can call us under +923333142222 (12pm – 07pm).

Payment

Do I need to pre-pay for my product when I order it?

Pre-payment is 100% safe and easy. However, Faisal Fabrics also offers you the possibility to pay through Cash On Delivery (CoD). With CoD, you can pay in cash to the delivery agent upon receipt of your order.

Note:

  • Some Items may not be available for COD
  • The maximum order value for COD is 50,000 PKR
  • Gift cards or vouchers cannot be used to make CoD payments
Are there any hidden charges when I make a purchase on Faisal Fabrics?

There are no hidden charges when you make a purchase on Faisal Fabrics. The order amount is inclusive of all taxes and shipping fees. In case your order is delivered partially you will be required to pay only for the item that has been delivered to you. The order amount will be mentioned on the parcel and the invoice. Please note that we will never ask you to pay extra cash to the rider.

Note: For International Payment via Credit / Debit card you may be charged a cross border fee by your issuing bank as our payment processor is based outside Pakistan. For information on the exact charges please contact your issuing bank.

Is it safe to pay with credit / debit card?

Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customers’ details are completely secure.

How do I use a giftcard or a voucher?

It’s simple! When you get to the payment stage while checking out simply enter the gift card code in the voucher box.

My order value is more than my voucher amount. What do I do?

If your Gift Card value is less than the order amount, you’ll be asked to select an additional payment method to complete the payment.

What is 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “”Verified by VISA”” and “”Mastercard SecureCode”” services.

3D secure password is an additional one-time password, that you’ll be asked to enter on the payments page. This password is known only to you, and is sent to you via email or text. This ensures that only you can use your card for online purchases.

Learn more about our payment options:

RETURNS POLICY

We hope you love the item you have purchased. If you are not perfectly satisfied, you may return it within 3 days of the delivery date.
We mean what we say! All you need to do is Call us at (+92) 333-314-22-22 or drop an email at [email protected] within a period of 3 days, from the date of order delivery . However, you must understand that we can’t bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.C’mon that’s just fair!
Click here to find out more.

Delivery

Does Faisal Fabrics deliver across all of Pakistan?

Faisal Fabrics delivers all across Pakistan through its logistics partners, TCS and Leopards.

How long does it take to receive my product?

Delivery timelines vary depending on your city and your selected product.

Shipping Days To Karachi:               1-3 days
Shipping Days To Lahore:                 1-3 days
Shipping Days To Islamabad:          1-3 days
Shipping Days to Other Cities:      3-5 days

 

How can I track my order?

We will send you regular updates about the status of your order via emails. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number on FaisalFabrics.pk/track/

Can I change my shipping address after I have placed my order?

You can request for your order to be delivered to a different address within the same region or city before your order is shipped.

If you want to change the shipping address to a different region or city, we will have to cancel and replace the original order.

I found the package open and the product seal broken on delivery. What should I do?

You should refuse to accept an open package. If you do accept such a package by mistake or find out it has been tampered with, please get in touch with us immediately.

I missed my delivery. What happens now?

We’ll attempt to deliver your order again the next working day. We will try to deliver a total of 3 times before cancelling your order.

Will somebody contact me before delivering the package to my location?

Our delivery person will contact you to confirm your exact location.

What are the shipping charges?

Shipping charges are the costs undertaken by Faisal Fabrics and our logistics partners to bring your ordered item to your doorstep. It cost Rs.150 per order

I ordered multiple items but I have received only one item so far. What’s going on?

Items sourced from different sellers are often shipped separately to make sure that there is no delay in fulfillment of your order. Rest assured that you will get all your items within the delivery period mentioned on the product pages of those items.

Can I pick up my item instead of having it delivered?

Orders outside Karachi, Lahore, Islamabad and Rawalpindi can be picked up from Leopards or TCS service centers upon request. You will be notified when your items arrive at the service center so you can come for pick up.

My parcel has been reported missing. What now?

No need to worry. We will help you replace your order at no extra cost.

Issue still not solved?

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